Support

Write to Journary. A person reads every message.

For help or feedback, use Feedback and support in the app or email contact@journary.app. The in-app form works without an account. A reply email is optional.

Good to know

Questions people ask

How does automatic location capture work?

Journary records your location in the background at an interval you choose, from one minute to 24 hours. There is no trip to start or stop, and location capture is available free.

Will Journary drain my battery?

Journary uses interval-based background recording instead of continuously requesting a location. Battery use varies with the interval, movement, coverage and device. Choose a longer interval if you want fewer location checks.

Does my data ever leave my phone?

Your journal is stored on your iPhone. A normal encrypted device or iCloud backup can include it, but Journary does not promise live sync. No Journary server receives your location history or diary. If you choose Feedback and support, the message, topic, stable source identifier, anonymous installation identifier, and optional reply email leave your phone. Basic app and device diagnostics are included only when you turn on consent for that message. The app contains no third-party analytics or advertising trackers.

Is Journary private compared to Google Timeline?

No Journary server receives your location history. Journary keeps that record on your iPhone and syncs it only through your private iCloud. There is no Journary account, advertising profile or third-party analytics SDK.

What's free and what's Pro?

Free keeps every map, trip, photo, search result, correction, export, poster and your own writing available at every age. It also includes Journary-generated diary writing from the last 12 months. Pro unlocks older generated prose.

Is Pro a subscription?

No. Journary Pro is one non-consumable purchase that unlocks Pro for life. The US base price is $69.99. There is no subscription, trial, renewal or launch discount.

How do trip videos work?

Choose a trip and Journary draws the route across the map with your photos. You can export square, portrait or landscape video.

Can I export my data?

Yes. You own your data and can export your full route history in standard open formats including GPX, KML and JSON. Export remains available free, regardless of the age of the record.

How does Apple Health integration work?

If you opt in, Journary reads steps, floors climbed, walking and running distance, and elevation from Apple Health. Journary processes those statistics on your iPhone and does not upload them to a Journary server.

Before you write

Four things that fix most of it.

  • Reopen Journary. Most hiccups clear on a fresh launch.
  • If you are testing a build, include its version and your iOS version in your email.
  • Missing recent locations? Open iOS Settings and confirm that Location Services and the Always permission are on for Journary.
  • Restart your iPhone and try once more.