Support
Journary support
For help before launch, email support@journary.app. In-app feedback availability will be confirmed at release.
For product feedback, email contact@journary.app.
Good to know
Questions people ask
How does automatic location capture work?
Journary records your location in the background at an interval you choose, from one minute to 24 hours. There is no trip to start or stop, and location capture is available free.
Will Journary drain my battery?
Journary uses interval-based background recording instead of continuously requesting a location. Battery use varies with the interval, movement, coverage and device. Choose a longer interval if you want fewer location checks.
Does my data ever leave my phone?
Your journal is stored on your iPhone. A normal encrypted device or iCloud backup can include it, but Journary does not promise live sync. No Journary server receives your location history or diary. If you choose Feedback and support, the message, topic, stable source identifier, anonymous installation identifier, and optional reply email leave your phone. Basic app and device diagnostics are included only when you turn on consent for that message. If you scan passport stamps, the pages you pick go to Journary and on to Claude, the Anthropic model that reads the stamps; Journary stores neither the pages nor the result. The app contains no third-party analytics or advertising trackers.
Is Journary private compared to Google Timeline?
No Journary server receives your location history. Journary keeps that record on your iPhone, and a normal encrypted backup can include it. There is no Journary account, live sync, advertising profile or third-party analytics SDK.
What's free and what's Pro?
Free lets you keep recording, writing and storing new days. Your latest 365 days stay open. Older entries, routes, places, search results, summaries, totals and exports stay stored but locked. Pro opens all retained history.
Is Pro a subscription?
No. Journary Pro is one non-consumable lifetime purchase. The planned US price is $19.99 through October 31, 2026, then $69.99 from November 1. There is no subscription, trial or renewal.
How do trip videos work?
Route films are planned for the first release. Free exports from days you can open will carry a Journary watermark. Pro will open older retained-history exports and remove the watermark.
Can I export my data?
The approved V1 plan covers route images and videos from complete unlocked days, trips and countries. Free exports will carry a watermark, while Pro removes it and opens older retained-history exports. Release-build implementation remains unconfirmed.
How does Apple Health integration work?
If you opt in, Journary can read steps, floors climbed, walking and running distance, and workouts or routes from Apple Health. Journary processes those statistics on your iPhone and does not upload them to a Journary server.
Before you write
Four things that fix most of it.
- Reopen Journary. Most hiccups clear on a fresh launch.
- If you are testing a build, include its version and your iOS version in your email.
- Missing recent locations? Open iOS Settings and confirm that Location Services and the Always permission are on for Journary.
- Restart your iPhone and try once more.